Privacy Policy

1. Introduction

Pixel Forge Studio ("we," "our," or "us") operates the PFS Magnets website and business. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our custom magnet products.

We are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Information Technology Act, 2000 and applicable Indian data protection laws.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Billing and shipping address
• Payment information (processed securely through third-party payment processors)
• Custom design requests and uploaded images
• Communication preferences

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders
• Creating custom magnet designs based on your specifications
• Communicating about your orders and customer service
• Improving our products and services
• Sending promotional emails (with your consent)
• Complying with legal obligations
• Preventing fraud and ensuring website security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist with payment processing, shipping, and website hosting
• Legal Requirements: When required by Indian law or to protect our rights and property
• Business Transfer: In the event of a merger, acquisition, or sale of business assets
• Consent: When you have explicitly consented to the sharing

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication procedures
• Staff training on data protection practices

6. Your Rights

Under Indian data protection laws, you have the following rights:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Withdrawal: Withdraw consent for processing (where applicable)
• Complaint: Lodge a complaint with relevant data protection authorities

7. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Some cookies are essential for website functionality, while others help us analyze usage patterns.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Indian law. Customer order information is typically retained for 7 years for accounting and warranty purposes.

9. International Transfers

Your information is primarily stored and processed in India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Indian data protection standards.

10. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.