Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Pixel Forge Studio ("Company," "we," "our," or "us") regarding your use of our PFS Magnets website and custom magnet services.

By accessing our website or purchasing our products, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Company Information

3. Description of Services

We provide custom magnet design and manufacturing services, including:

• Custom photo magnets
• Fridge magnets with personalized designs
• Retro print magnets
• Save the date calendar magnets
• Bulk orders for businesses and events
• Design consultation services

4. Orders and Payment

Order Process

• Orders can be placed through our website or by contacting us directly
• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel orders at our discretion
• Order confirmation will be sent via email

Payment Terms

• Payment is required before production begins
• We accept UPI, bank transfers, credit/debit cards, and other digital payment methods
• All prices are in Indian Rupees (INR) and include applicable taxes
• Custom orders may require 50% advance payment

5. Custom Designs and Intellectual Property

Your Content

• You retain ownership of any images or designs you provide
• You grant us license to use your content for producing your order
• You are responsible for ensuring you have rights to use all provided content
• We are not liable for copyright infringement of customer-provided content

Our Designs

• Our original designs and templates remain our intellectual property
• You may not reproduce or distribute our original designs
• Custom designs created for you become your property upon full payment

6. Production and Delivery

Production Timeline

• Standard production time: 3-5 business days
• Custom designs may require 5-7 business days
• Rush orders available for additional charges
• Timelines may vary during peak seasons

Shipping

• We ship throughout India via trusted courier partners
• Standard shipping: 3-7 business days within India
• Express shipping available for major cities
• International shipping available upon request
• Shipping costs calculated based on weight and destination

7. Quality Assurance and Returns

Quality Standards

• All products undergo quality inspection before shipping
• We use high-quality materials and printing processes
• Products are designed to be durable and long-lasting

Return Policy

• 30-day satisfaction guarantee on all products
• Returns accepted for manufacturing defects or printing errors
• Custom products with customer errors are non-returnable
• Return shipping costs borne by customer unless our error
• Refunds processed within 7-10 business days

8. Pricing and Bulk Orders

• Prices are subject to change without notice
• Bulk order discounts available for quantities of 25+ pieces
• Corporate and event pricing available upon request
• All prices include applicable GST
• Additional charges may apply for special sizes or finishes

9. Limitation of Liability

To the maximum extent permitted by Indian law:

• Our liability is limited to the purchase price of the product
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for delays due to force majeure events
• Color variations due to monitor differences are not grounds for returns

10. User Conduct

You agree not to:

• Provide content that is illegal, harmful, or offensive
• Infringe on intellectual property rights of others
• Use our services for unlawful purposes
• Attempt to harm or disrupt our website or services
• Provide false or misleading information

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in compliance with Indian data protection laws.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new effective date. Continued use of our services constitutes acceptance of modified Terms.

13. Termination

We may terminate or suspend access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or our business.

14. Dispute Resolution

• We encourage resolving disputes through direct communication
• Disputes that cannot be resolved amicably will be subject to arbitration
• Arbitration will be conducted in Pune, Maharashtra, India
• Indian laws shall govern these Terms and any disputes

15. Force Majeure

We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, government actions, pandemic restrictions, or supply chain disruptions.

16. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

For questions about these Terms or our services, please contact us:

18. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.